Service Guidelines
- 1We are ladies and gentlemen serving ladies and gentlemen.
- 5We believe in prompt and thorough follow-up always.
- 9We believe in service teamwork.
- 2We believe in taking the hassle out of homebuilding.
- 6We treat our customers, trades and each other with respect.
- 10If it's wrong, we'll fix it. If it's right, we'll explain it. If it's gray, we'll talk about it.
- 3We believe in personalized service.
- 7We believe cleanliness is an integral part of quality.
- 11The Particular homeowner isn't always right... but usually is!
- 4We listen to our customers to clearly understand their needs and perspectives.
- 8We resolve all customer issues individually.
- 12Our associates are empowered to do the right thing.
