Although rare, emergency situations sometimes arise where it is not feasible to wait for a service appointment.
Examples of what would be considered an “emergency” situation include:
- Stoppage of the sewer system. A problem with one fixture or even a part of the home would probably not constitute an emergency, but a total stoppage certainly would.
- A water leak requiring water service to be shut off to avoid serious damage to your home or furnishings is an emergency. However, a leak that can be controlled by closing the supply line to an individual fixture would not be considered an emergency.
- Depending on the season, loss of heating or cooling. Many of our homes feature multiple HVAC units; if one fails, the remaining unit(s) should be sufficient to keep the home livable until service can be arranged.
In the unlikely event that an emergency situation arises, please call our Customer Care department at (480) 768-4964. If the event should occur outside of normal business hours, please call the appropriate trade contractor directly. A list of emergency telephone numbers is provided on the reverse.
If an emergency arises, we’ll make every effort to resolve the problem as soon a possible. However, our warranty does not extend to consequential damage or personal property, or to items supplied or installed by others. In the event of such problems, you should refer any claims to your insurance company.
The following telephone numbers should be used in the event you require emergency service on your home:
Call the appliance manufacturer directly.
G&P Electric
480-507-2976
Mitchell Electric
623-877-7511
R.B. Electric
623-869-9700
Note: In the event of an electrical outage, please refer to your exterior electrical panel to check if any breakers have been tripped, and if so, reset.
Chas. Roberts Air Conditioning
602-943-3426
Sonoran Air Conditioning
623-581-9555
Please refer to your contract for contact information.
Gilbert Plumbing
480-834-1188
Specialty Roofing, Inc.
623-580-3144
Mossman Brothers Pools
480-596-9020
Pacific Pools and Spas
480-775-8900
Rondo Pools & Spas
602-246-6202
Shasta Pools & Spas
602-532-3869
If you need additional emergency assistance or are unable to contact the companies above, please call T.W. Lewis Customer Care at 602-694-1223.
|
